INFO ABOUT MY WORK
- What kind of materials do I usually use?
I use water-based paintings, as they are more respectful with the environment. Most of my pieces are made with acrylic painting, which I mix manually to get the desired tones that form my colour palette.
- How do I make my prints?
I go to a local print service, who makes digital printing with highly saturated and deep colours. The paper I use is 350g per square meter, in a white tone and a slightly gloss finish.
COMMISSIONS
- Can you get an artwork on a different size than the ones shown in the product page?
Yes, please email me with the specifications of what you need, and I will be able to provide you with a price for the size you want, so I can make it specially for you. Bear in mind that this means I will need between 2 and 3 weeks to create it.
SHIPPING
- How do I send the artworks?
The medium/big canvases are sent rolled inside a tube, without the wooden structure. This way, it allows a cheaper shipping cost for you, and it will arrive to its destination in a perfect condition without worries of it arriving damaged. You can then go to your local frame shop and ask for it to be stapled on a wooden structure, or for it to be framed.
The smaller paintings ( up to A4, or sometimes A3 size) are sent flat, well protected between cardboard or other protective material.
- Can you collect the products in person?
Yes, if you are in Barcelona, you can contact me, and we can meet in person, so I can deliver the artwork personally. This way, you won't receive the artwork rolled, but already on the wooden structure, ready to be hanged (if you prefer, with no extra cost).
- How long will you have to wait for the product to arrive?
I will ship your order within 1 week of receiving the payment. In case I need to create it for you, expect between 2 and 3 weeks before to be sent. Bear in mind also that the shipping service is sometimes delayed, and I am not responsible for it. If your package is delayed, please wait 25 business days before contacting me to claim it. Please note that some shipments may incur customs charges depending on the destination country. The tax may vary depending on the order value, country limitations and other factors based on the product itself. I am sorry to inform you that the final consumer is responsible for this possible tax.
- If you receive the piece damaged, what can you do?
In the case that you receive a packaging with clear signs of damage during the shipping, please take photos of the package before opening it and, ideally, write on the delivery note that the package was in a bad condition. Once opened, check if the piece is damaged. In the unlikely event that it is, take some more photos to show me the damage on the artwork, so we can look for a solution. You need to email about this within 24 hours upon receiving the delivery, otherwise all sales are final.
AFTERSALES
- What's my return policy?
You can always return the artwork bought, as soon as it is not damaged or altered in any way. You will have to pay for the shipping back to me, and once I receive it back, I will check that it is still in perfect conditions and I will proceed to make you a refund of the cost of the product/s minus the shipping costs, which you will be responsible for (both the initial shipping and the returning shipping). In case the returned item is not in its original condition, you will be held responsible for any loss in value.
- Can I return a tailor made product?
Custom products are not returnable. Nevertheless, depending on the piece, I can value if you can adhere to my regular return policy.
- How long do I have to return a purchase?
You will have 7 days from receiving the delivery to get in contact with me, and will need to send the item back within 14 days from delivery.
